Privacy Policy

Information We Collect

We collect account information (name, email, credentials), facility operational data (controlled substance entries, temperature logs, cart checks), and case numbers/MRNs. We process Protected Health Information (PHI) including patient MRN and names in controlled substance logs.

How We Use Information

We use information to provide the service, generate reports, calculate compliance scores, and support anonymized benchmarking when consent is provided.

Information We Do NOT Collect

We do not collect diagnoses, treatment details, insurance information, or social security numbers.

Sub-Processors

We use the following third-party sub-processors to deliver our services: Vercel (hosting and delivery), Supabase (database and authentication), Stripe (payment processing), Sentry (error monitoring), Google Analytics (website analytics), Formspree (form intake), MailerLite (email communications), Resend (transactional email), Calendly (scheduling), and Google Workspace (business email and documents).

Data Storage

Data is stored in Supabase (PostgreSQL), encrypted at rest and in transit, and hosted in the United States.

Data Sharing

We do not sell your data. We do not sell individual facility data. Anonymized aggregate data may be used for industry research with consent.

Data Retention

Data is retained according to applicable regulatory requirements for your facility and record type. You may export your data at any time.

HIPAA

A HIPAA Business Associate Agreement (BAA) is active with our infrastructure provider. All subscribers are required to execute a BAA. PHI including patient MRN and names in controlled substance logs is processed in accordance with HIPAA requirements.

Security

Security controls include role-based access, PIN authentication, entry immutability, geolocation verification, and rate limiting.

Your Rights

You may access your data, export your data at any time, delete your account, and opt out of data sharing.

Governing Law

This Policy is governed by the laws of the State of Texas, without regard to its conflict-of-laws principles.

Cookies and Analytics

This website uses cookies and similar technologies for two purposes: to understand how visitors use the site through Google Analytics, and to detect and diagnose errors through Sentry. These tools support analytics and reliability, not advertising, and we do not sell the information they collect. Google Analytics may collect information such as your IP address, device and browser type, and the pages you visit. You can opt out of Google Analytics using Google's opt-out browser add-on, or by blocking or clearing cookies in your browser settings. This is our public marketing site and does not collect protected health information.

Optional Data Sharing

Some features let your facility share certain data with TOM beyond what is needed to operate the Service. These are off by default. Your facility chooses whether to turn any of them on, and can turn them off at any time under Settings, Data and Privacy. Turning them off does not affect your use of the Service.

• Public compliance directory. If you opt in, your facility's name, city, state, current compliance score, and Summit tier are published on the public TOM directory, and you may display a verification badge on your own website. This listing contains no patient information. Turning the setting off removes your facility from the directory.
• Anonymized benchmarking. If you opt in, your facility's de-identified operational data is included in aggregate network benchmarks that help facilities compare performance. No individual and no facility is identified.
• Aggregate research. If you opt in, anonymized, de-identified data may be used in aggregate industry research and reports. No individual and no facility is identified.

TOM does not sell personal information, and does not use protected health information for marketing, advertising, or any other secondary commercial purpose. Patient information is never included in benchmarking, research, or the public directory.

Contact

For privacy questions, contact jon@tompharmacy.com.